Terms & Conditions


1.1  In these Terms and Conditions, the words set out hereunder shall have the meanings assigned to them hereunder:
1.1.1.   “Supplier” shall mean Xpanda Security (Pty) Ltd;
1.1.2.  “Purchaser” shall mean the party identified on the quote and to whom the quote was directed;
1.1.3.  “parties” shall mean the Supplier and the Purchaser collectively;
1.1.4.  “this contract” shall mean this written document, together with all annexures and amendments from time to time;
1.1.5.  “deposit” shall mean 70% (SEVENTY percent) of the total purchase price, inclusive of VAT;
1.1.6.  “effective date” shall mean the date of acceptance by the Purchaser of the quote; ;
1.1.7.   “services” shall mean the supply and installation of the products in terms of the

1.1.8.   “Inland” shall mean the distance of 20 (twenty) kilometres from the seaside;
1.1.9.   “At the Seaside” shall mean within 20 (twenty) kilometres of the seaside;
1.2.  Headings of clauses shall be deemed to have been included for purposes of convenience only and shall not modify or affect the interpretation of the agreement.
1.3   Unless inconsistent with the context, words relating to any gender shall include the other genders, words relating to the singular shall include the plural and vice versa and words  relating to natural persons shall include associations of persons having corporate status by statute or common law.
1.4 If any provision in a definition is a substantive provision conferring rights or imposing obligations on any party, notwithstanding that it is only in the definition clause, effect shall be given to it as if it were a substantive provision in the body of the agreement.
1.5 The rule of construction that the contract shall be interpreted against the party responsible for the drafting or preparation of this agreement shall not apply.
1.6 The use of the word “including” followed by a specific example will not be construed as limiting the meaning of the general wording preceding it and the eiusdem generis rule will not be applied in the interpretation of such general wording or such specific example.
1.7 A reference to a document includes an amendment or supplement to, or replacement or novation of, that document.
1.8 Schedules, annexures or appendices to this agreement will be deemed to be incorporated in, and form part of, this agreement, and expressions defined in this agreement will bear the same meanings in such schedules, annexures or appendices, as the case may be, which do not contain their own definitions.
1.9 Where figures are referred to in numerals and in words, if there is any conflict between the two, the words will prevail.


2.1.  The Purchaser shall pay the Supplier the deposit on the effective date and prior to any services being rendered in accordance with this agreement. The balance of the purchase price, including VAT shall be paid by the Purchaser on the date of installation.
2.2. The deposit shall be forfeited as the reasonable cancellation fee in the event that, through no fault of the Supplier and in the absence of notification from the Purchaser, the products are not installed, collected or received by the Purchaser, within 3 (three) months of the date of receipt of the deposit by the Supplier.
2.3  Should either party be prevented by reason of strikes, walkouts, other industrial disputes, acts of God, floods, war (whether declared or not), terrorism, sabotage, changes in law, statutory permission, the acts of any competent authority, vis major, casus fortuitus or any other cause whatsoever outside its control from performing its obligations in terms hereof, then such failure shall not be regarded as a breach of its obligations in terms hereof provided that:
2.3.1  the party subject to vis major shall give prompt notice to the other party of the nature and estimated duration of the vis major concerned;
2.3.2 the parties shall co-operate and collaborate together and use all reasonable efforts to overcome the vis major concerned and/or nullify its effect; and
2.3.3.any suspension of performance within the provisions of the above shall be limited to the period during which such inability shall exist and the period of this agreement shall be interrupted by the period of such suspension.
3.Should any amount due and payable by the Purchaser to the Supplier not be paid on the due date, the Supplier may suspend delivery and/or installation and demand payment prior to effecting delivery and/or installation.
4.Failure to pay any amount on the due date will result in the total contract price becoming due and payable with immediate effect.
5.The products shall remain the property of the Supplier until the full purchase price has been paid by the Purchaser, notwithstanding that the products may have been delivered and/or installed at the Purchaser’s nominated premises. In the event of the Purchaser not making full payment of the purchase price, the Supplier shall be entitled to remove the products from the premises, whether delivered or installed without having to procure a court order.
6.In the event of any dispute arising out of this contract, the parties hereby agree and consent to the jurisdiction of the Magistrate’s Court, irrespective of the amount involved in such claim.
7.This agreement shall be governed and interpreted in accordance with the laws of the Republic of South Africa.
8.The signatory warrants that she/he is duly authorised thereto in the event of the Purchaser being a juristic person, including but not limited to, unincorporated association, company or close corporation. Note: The signatory will be held personally liable as Purchaser in the event of the signatory not being duly authorised as required, should the Purchaser breach the terms of this agreement in any way whatsoever, including the failure to pay any amount on the due date.
9.Should there be any form of defect (in respect of materials or installations) or complaint from the Purchaser, the Purchaser shall within 3 (three) days after installation of the materials, give the Supplier written notice of such defect and/or complaint.
10.  In the event of any claim for defects in respect of materials or installations, or complaint from the Purchaser, the Supplier reserves the right to inspect the products to assess whether the products have been properly maintained or have been neglected (see Guarantees).
11.  The Supplier provides a range of standard colours which have been brought to the Purchaser’s attention. If the Purchaser orders a non-standard colour, the Supplier requires the Purchaser to furnish the Supplier with the correct colour reference.  The Supplier undertakes to take all possible measures to match, as best as possible, the Purchaser’s choice of colour, however, the Supplier makes no guarantee regarding the matching of colours or surface finish.
12.  In the event that the goods are to be hot dip galvanized, the Supplier advises as follows: (Xpanda recommend that the purchaser familiarise themselves with specifications of the Institute of Hot Dip Galvanising.
  a) The finish is inclined to be rough and bumpy with zinc deposits and tubular sections which may distort slightly.
  b) The Purchaser is required to visit the Supplier’s works prior to fabrication in order to satisfy themselves as to the characteristics of a hot dip galvanized finish.
  c) Should the Purchaser reject any hot dip galvanized product due to the finishes mentioned above, after failing to exercise his/her/its right to inspect the hot dip galvanised finish, the Purchaser shall be liable for any/all costs incurred to satisfy the Purchaser’s requirements, as the Supplier adheres to all requirements governed by the SABS ISO 9001/2008.

In the event of the Purchaser, for any reason, electing to cancel the agreement between the parties, the parties agree that the Purchaser shall be liable for a reasonable cancellation fee as follows:

12.1. Within 7 (seven) days of the effective date, provided that the products have not been ordered on the Purchaser’s behalf or the services rendered, no cancellation fee shall be payable; or
12.2. More than 7 (seven) days from the effective date, the Purchaser shall be liable for 50% of the cost of the services and the deposit shall be withheld in lieu thereof.
13.The Supplier will repair, at its option, any product or any component of a product found to be defective in materials or workmanship, within 1 (one) year of the date of delivery and/or installation as the case may be. This warranty is valid only in respect of the Purchaser, from the date of   delivery and/or installation and may not be ceded, assigned or otherwise transferred. Proof of purchase is required to obtain warranty performance.  The Supplier’s dealers, service centres, or retail stores offering the Supplier’s products do not have authority to alter, modify or in any way change the terms and conditions of this warranty. 
14. In the event of a delay in respect of the Factory lead time relating to this agreement, the Supplier shall notify the Purchaser of any such delay. The Purchaser shall be obliged to confirm its acceptance of the extension of any Factory lead time.
15. No alteration or variation of this contract shall be of any force or effect unless recorded in writing and signed by both parties.


All guarantees are subject to the Purchaser maintaining their security products.  The Purchaser is directed to: www.xpanda.co.za for Maintenance Procedures or may request this information from the Supplier at any time.

a) All the products carry a conditional 1 (one) year guarantee, whether fitted inland or at the seaside, while other specific products listed below carry extended guarantees.
b) Aluminium T-Max and Alu-max are guaranteed for a period of 3 (three) years whether fitted inland or at the seaside.
c) Hot Dip Multiguard is guaranteed, for a period of 3(three) years if fitted inland, and 1 (one) if fitted at the seaside, on both internal and external fitment.
d) X-Door, Xpandor, Xpandor Plus, Hot Dip burglar guards, Hot Dip Grille Gates and steel T-Max are guaranteed as follows:-
   (i) If fitted inland, 3 (three) years guarantee on internal fitment, and 1 (One) years guarantee on external fitment.
   (ii) If fitted at the seaside, 1 (one) years guarantee on internal fitment, and 1 (one) year guarantee on external fitment.
e) Electro galvanized Multiguard are guaranteed as follows:-
   (i) If fitted inland, 3 (three) years guarantee on internal fitment, and 1 (one) years guarantee on external fitment.
   (ii)If fitted at the seaside, 1 (one) year guarantee on both internal and external fitments.

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