Frequently Asked Questions2020-07-14T08:04:19+00:00
Frequently Asked Questions

Frequently Asked Questions

If you want to make an well informed decision about how to secure your property an which security gates, burglar bars, roller shutters, driveway gates or garage doors to to buy, you can fully trust the physical security professionals at Xpanda. To help you with your decision process, we’ve compiled a list of the most commonly asked questions we get while engaging with clients like yourself about the quality and service of our security barriers. If you can’t find the specific answer you’re looking for  in the list bellow dont hesitate to contact us.

Xpanda Versus Competitors2020-07-14T08:06:16+00:00
What makes Xpanda security gates, roller shutters, burglar bars, driveway gates, garage doors and other physical security barriers better that alternative products? At Xpanda our purpose goes far beyond profits, we believe in a safer world. Our research and development teams are continually developing product, fixings and the like,  to ensure we remain ahead of criminal modus operandi. We are passionate about our communities safety, and somewhat fanatical about service – at Xpanda we believe, Real Security, For Real People, Really Fast!
Where can I buy a Xpanda security gates, roller shutters, burglars bars, driveway gates & garage doors from?2020-07-14T08:06:15+00:00

Our DIY range of products are available through all major retailers – our Xpanda Pro range of physical security gates are available through a network of PRO dealers countrywide, in Cape Town, Johannesburg, Pretoria & Durban  – our consultants are standing by to do an obligation free presentation in the convenience of your home or office.

What purchase options does xpanda offer?2020-07-14T08:06:15+00:00

Speak to your consultant for a tailor made solution.

What is the waiting period for an Xpanda security gates & roller shutters installation?2020-07-14T08:06:15+00:00

Xpanda Pro products are all custom manufactured and lead times depend largely on the type of product – On average we install within 7 days – Ask your consultant for an accurate lead time.

What is the difference between your DIY and custom product? can i buy your products and install it myself?2020-07-14T08:06:15+00:00

Our Xpanda DIY security gate & burglar products are easy to install, and are accompanied by step by step instructions to ensure your DIY experience runs effortlessly. Xpanda Pro security gates and burglar bars products are custom manufactured, and installed – Sit back, relax, and let Xpanda Pro, take care of your physical barrier needs.

Is the Xpanded Money-Back™ Guarantee applicable to all Xpanda products?2020-07-14T08:06:15+00:00

Our Xpanded Money back guarantee is limited to our Xpanda Pro range of products – a few T&C’s apply – Our consultants are standing by to answer any questions you might have.

Is the company ISO9001 compliant?2020-07-14T08:06:15+00:00

ISO 9001 is the international standard for a quality management system (“QMS”). In order for Xpanda to be certified (ISO 9001 standard), we at Xpanda must follow the requirements set forth in the ISO 9001 International Standard. The standard is used by many organizations to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements and to demonstrate continuous improvement and quality.

Is the company I am dealing with dedicated to quality, service and strength?2020-07-14T08:06:15+00:00

Xpanda Security is committed to manufacturing products of a high quality standard that not only satisfy the ongoing changing needs of our customer’s requirements, specifications and expectations but also that of all our organisation’s interested parties.

I just need a quote. Why do I have to see a sales consultant?2020-07-14T08:06:15+00:00

A good security solution is synonymous with an installation assessment – selecting the correct fixing materials, and the correct barrier for the opening is key – for this reason our expert sales consultants do an obligation free assessment, to ensure our products stand stronger for longer.

How much does Xpanda charge to come out and measure security gate or roller shutter opening?2020-07-14T08:06:15+00:00

At Xpanda, we believe our purpose goes far beyond profits, we believe in a safer world – for this reason, our assessment services are completely free of charge.

Have I felt and seen the physical differences in the materials of their various products and that of other companies?2020-07-14T08:06:15+00:00

Xpanda utilizes various types carbon steel (an alloy of iron and carbon – increasing strength) and aluminum alloys depending on the applications, security objective, environment etc, we have a product and corrosion protection technique to suit your needs. Talk to one of our consultants for a demo product.

Does the company I am dealing with have an established track record?2020-07-14T08:06:15+00:00

Xpanda has been manufacturing physical security barriers (security gates, burglar bars, roller shutter .etc) since 1974.  Over the last 4 and half decades, Xpanda has continued to be at the forefront of forefront of research and development development in the physical barrier market since we opened for business.

Can the company I am dealing with offer me a total security solution?2020-07-14T08:06:14+00:00

Xpanda provides unified custom physical security solution from the gateway all the way to your doorway and windows. Can also be custom made to fit any opening.

Am I fully aware of the respective guarantees, especially to the various corrosion protection coatings?2020-07-14T08:06:14+00:00

We at Xpanda are so confident in the effectiveness of our Xpanda Pro product range, that we are willing to buy back your Xpanda Pro product in the unlikely event of it being breached. Xpanda uses various corrosion prevention treatments to prevent damage to its products against the weather, salt water, acids, or other hostile environments so your products last longer.

You can visit any of our offices closest to you and communicate with any of our professional sales consultants & ask any questions you might have

XPANDA DBN 14/22 Wiltshire Road, Marianne Industrial Estate, Pinetown

XPANDA JHB 10 Aberdein Road, Roodekop, Germiston, 1401

XPANDA CPT 22 Montague Drive, Montague Gardens, Cape Town, 7441

OR

Simply fill in you contact details and we will get back to you as soon possible to answer any questions you might have.

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